Professional hotels aim to get feedback from their guests about their contentment with the stay in a hotel. However, they do this by using questionnaires with dozens of questions, which can be tiresome for tourists. Net Promoter Score (NPS) is a simple, but important indicator of guests’ contentment with the tourist services provided by a hotel, […]
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How to get more regular guests? Get their e-mail address!
It is getting harder for hotels to get direct bookings. Guests come to hotels by booking via OTA, tour operators, and by booking their accommodation on various other websites and apps, where the hotels themselves have to pay the fee. When a guest for the first time comes to the hotel which he/she found on Booking.com, […]
Why do you need the chat support on your travel website?
The process of choosing the tourist destinations on the Internet, with the assistance of the interactive maps, photos and videos, is much easier and effective than leafing through the brochures. However, one thing is missing: personal interaction of a potential tourist with travel agent who can answer all the additional questions, clear doubts and help in […]